Thaw Claw Timer Privacy Policy

Effective date: October 23, 2026
Publisher: TAAX APP LLC

About this policy

This Privacy Policy explains how TAAX APP LLC (“we,” “us,” or “our”) handles information in Thaw Claw Timer, our mobile companion timer application. It applies to the app and communications you send us about the app. Purchases of the physical Thaw Claw product and use of our website are subject to any separate policies provided for those services.

Information stored on your device

The app stores your timer selection and settings on your device. This may include the selected food type, food weight and weight unit, timer duration, scheduled finish time, remaining time, timer status, and sound preference. We use this information to calculate estimates, run the countdown, restore your timer when you reopen the app, and apply your sound settings. Food weight refers to the food you are thawing, not your personal body weight. The app does not transmit these timer details to us or to a developer-operated server.

Information the app does not collect

The current version does not require an account and does not ask for your name, email address, payment information, contacts, photos, microphone access, camera access, or location. It contains no advertising, analytics, behavioral tracking, or remote push-notification service. App screens, fonts, images, and timer calculations are bundled with the app so its core features work offline. We do not sell or share your timer information for advertising.

Notifications and permissions

With your permission, the app schedules local timer-completion notifications through your device’s operating system. Android may also ask you to enable precise alarm timing. These permissions help deliver reminders, including when the app is in the background. They do not give us access to your timer information. You can change notification, sound, and precise-alarm permissions in your device settings. If you disable them, the countdown can still be used, but completion alerts may be unavailable or delayed. Notification content, such as the food type, may appear on your lock screen according to your device’s notification settings.

Support communications

If you contact us by email or another support channel, we receive the information you choose to provide, such as your email address, message, and any attachments. We use it to answer your question, troubleshoot problems, maintain support records, and meet applicable legal obligations. Our email and support providers may process those messages to deliver those services. Please do not include passwords, payment card details, or other unnecessary sensitive information. Support correspondence is separate from the timer information stored locally in the app.

Retention and deletion

Timer information and sound preferences remain on your device until the app overwrites or resets them, you clear the app’s storage where your operating system provides that option, or you delete the app. Canceling a timer resets its active timer state; your sound preference may remain. We cannot access or remotely delete app data stored only on your device. Your device’s backup and restore settings may affect whether information is retained or restored. We retain support correspondence only as reasonably necessary to handle your request, maintain relevant records, and comply with legal obligations. You may contact us to request deletion of support information we hold, subject to applicable legal exceptions. The app has no user account to delete.

Platform services and security

Your device, operating system, app store, and their service providers may separately process information for downloads, updates, backups, diagnostics, security, or other platform functions under their own policies and your settings. This does not mean that the app sends us your timer selections. App settings are stored within the storage provided to the app by your operating system. For information you send to support, we use reasonable safeguards appropriate to that information. No method of storage or transmission is completely secure.

Intended audience

Thaw Claw Timer is intended for adults aged 18 and over. It is not directed to children. We do not knowingly collect personal information from children through the app. If you believe a child has provided personal information to us through a support channel, contact us so we can review and address it.

Changes to this policy

We may update this Privacy Policy if the app or our information practices change. The updated version will be posted on this page with a revised effective date. If a change requires additional notice or consent, we will provide it as required.

Contact us

TAAX APP LLC
Thaw Claw Timer privacy and support
Email: sales@thawclaw.com